{"xsrfToken":"b0798b7e0394568f96e88f4dc0e8be21cab48add_lout","branding":{"id":"1","key":"cb","name":"Crowdbotics Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/73ade9c5-489d-4cc4-a1b2-b49f2efc2ea5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYThmZDhkNS04YzY1LTQ0ZmYtOGRkNy1kMDQ3NzMzYTBjNmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjczYWRlOWM1LTQ4OWQtNGNjNC1hMWIyLWI0OWYyZWZjMmVhNSI6WyJyZWFkIl19LCJleHAiOjE3MzQ4MDYwMTMsIm5iZiI6MTczNDgwNTQxM30.mG0wx3LQ4aVw-KasPZvUra6dtUKEV2MX1Y8Zwg-J000&client=1a8fd8d5-8c65-44ff-8dd7-d047733a0c6f&mode=fit","logoId":"73ade9c5-489d-4cc4-a1b2-b49f2efc2ea5","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Crowdbotics Help Center","sharedPortalName":"Crowdbotics Help Center","userInitialAnnouncementMessageWiki":"<p>Before submitting a ticket, please review our Knowledge Base for quick answers and solutions. To submit a ticket, access our portals below.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Crowdbotics Help Center","sharedPortalName":"Crowdbotics Help Center","announcementMessage":"Before submitting a ticket, please review our Knowledge Base for quick answers and solutions. To submit a ticket, access our portals below.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#71abdd","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e600914d-bae5-4918-b080-a88f1c9025a2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYThmZDhkNS04YzY1LTQ0ZmYtOGRkNy1kMDQ3NzMzYTBjNmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU2MDA5MTRkLWJhZTUtNDkxOC1iMDgwLWE4OGYxYzkwMjVhMiI6WyJyZWFkIl19LCJleHAiOjE3MzQ4MDYwMTMsIm5iZiI6MTczNDgwNTQxM30.bi7RKoxRs0v8uz-t6tn0jsv4GfXn9cY7OmLMNQEYRZM&client=1a8fd8d5-8c65-44ff-8dd7-d047733a0c6f&height=300&mode=fit","bannerMediaApiFileId":"e600914d-bae5-4918-b080-a88f1c9025a2","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"cb","projectId":10035,"serviceDeskId":1,"name":"Crowdbotics Support","description":"<p>For all technical and dashboard requests, please use this form. Before submitting a ticket, check our Crowdbotics Help Center.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"6","name":"Billing & Invoicing Questions","descriptionHtml":"","callToAction":"Billing & Invoicing Questions","introHtml":"<p>Do you have questions around your bills or invoices? You can report here and our team shall get in touch with you</p>","icon":10518,"iconUrl":"https://crowdbotics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[7],"key":""},{"id":"5","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>Access to Crowdbotics Dashboard, or Heroku</p>","icon":10514,"iconUrl":"https://crowdbotics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[6],"key":""},{"id":"21","name":"Service Request","descriptionHtml":"","callToAction":"Service Request","introHtml":"","icon":10551,"iconUrl":"https://crowdbotics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[6],"key":""},{"id":"19","name":"Suggest a feature enhancement","descriptionHtml":"","callToAction":"Suggest a feature enhancement","introHtml":"","icon":10551,"iconUrl":"https://crowdbotics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[2],"key":""},{"id":"18","name":"Suggest a New Feature","descriptionHtml":"","callToAction":"Suggest a New Feature","introHtml":"","icon":10551,"iconUrl":"https://crowdbotics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[2],"key":""},{"id":"20","name":"Transfer Request","descriptionHtml":"","callToAction":"Transfer Request","introHtml":"<p>Need to transfer your app? Request it here</p>","icon":10551,"iconUrl":"https://crowdbotics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[6],"key":""},{"id":"16","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10524,"iconUrl":"https://crowdbotics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""},{"id":"14","name":"Customer Offboarding Request","descriptionHtml":"","callToAction":"Customer Offboarding Request","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10529,"iconUrl":"https://crowdbotics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""},{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10528,"iconUrl":"https://crowdbotics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"15","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10521,"iconUrl":"https://crowdbotics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"12","name":"Report an Incident","descriptionHtml":"","callToAction":"Report an Incident","introHtml":"<p>Report an interruption or degradation of a service</p>","icon":10522,"iconUrl":"https://crowdbotics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10522","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Technical Requests"},{"id":2,"name":"Feature Requests & Enhancements"},{"id":7,"name":"Other Enquiries"}],"orderMapping":{"7":[6],"5":[14],"6":[21,5,20],"2":[18,19],"3":[6,5],"1":[6,12],"4":[14,12]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"087b3cf8-587e-38ca-a7ab-d951895c2a82","appLinkName":"System Confluence","appLinkUrl":"https://crowdbotics.atlassian.net/wiki","spaceKey":"CB","spaceName":"Crowdbotics Support","spaceUrl":"https://crowdbotics.atlassian.net/wiki/spaces/CB","isServer":false},"labels":[],"projectKey":"CB","serviceDeskId":1,"kbLinkDomainURLs":["https://crowdbotics.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CB","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYThmZDhkNS04YzY1LTQ0ZmYtOGRkNy1kMDQ3NzMzYTBjNmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ4MDY2MTMsIm5iZiI6MTczNDgwNTQxM30.nOPdMmKwkDJSMhcMg2aiG7H4hS7MMFEowaMtU8eKHYw","targetCollection":"upload-project-10035","endpointUrl":"https://api.media.atlassian.com","clientId":"1a8fd8d5-8c65-44ff-8dd7-d047733a0c6f","tokenDurationInMins":20}},"sharedPortal":{"name":"Crowdbotics Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://crowdbotics.atlassian.net/wiki","kbLinkDomainURLs":["https://crowdbotics.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}